Teeny Tiny Things' Important Information
Website Usage Terms and Conditions

 Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Teeny Tiny Things relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Teeny Tiny things or us or we refers to the owner of the website.  The term you refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to store browsing information. If you do allow cookies to be used, some of your browsing preferences may be stored for future reference. 
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  •  Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • Please Note:

    From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

    Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

     

    Teeny Tiny Things' Privacy Policy 

    This privacy policy sets out how Teeny Tiny Things uses and protects any information that you give Teeny Tiny Things when you use this website. Teeny Tiny Things is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

    Teeny Tiny Things may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10th April 2012.

    What We Collect

    We may collect the following information:

  • Name and date of birth
  • Contact information including, home and email address
  • Demographic information such as postcode, preferences and interests, other information relevant to customer surveys and/or offers
  • What We Do With The Information We Gather

    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. 

    We may use the information to improve our products and services. 

    We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.  

    From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

    Security

    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

    How We Use Cookies

    A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 
    We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 
    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
    Links to other websites

    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

    Controlling Your Personal Information

    If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

    You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. 

    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

     

    Information For Customers
    Our Aim

    At Teeny Tiny Things we want you to enjoy your shopping experience so if you have a query or need some advice or more information we're here to help.

    We want to give you the best possible service and therefore:

    We always try to give clear and detailed descriptions about our miniatures.

    We have a no quibble cancelation policy should you change your mind.

    We pride ourselves on attention to detail, an important factor in the miniature world.

    We make sure your goods are well packaged to keep them safe on their journey to you.

    We try to keep our prices reasonable and wherever possible lower than many suppliers.

    We are always happy to answer your questions...

    ...and we do all this to the best of our ability.

     

    Overseas Delivery 

    If you live outside the UK and wish to make a purchase please email with details of your purchases and we will forward you a revised paypal invoice.

    For overseas postage costs please visit the Royal Mail website. http://www.royalmail.com/price-finder

     

    Delivery Information UK 

    We aim to dispatch all ‘in stock’ items within 48 hours of receipt of your order, some specialised or popular items may take longer.

    All items posted to UK customers should arrive within normal UK postage times.

    All items will be posted to the address registered with paypal therefore please CHECK YOUR PAYPAL DETAILS ARE UP TO DATE.

    Please note that all given prices are for UK postage only.  If you would like to place an order and you live outside of the UK then please email for details of delivery charges.

    Order Type

    Spend

    Postage Service

    Postage Price

    Manufactured and/or readymade handmade  items

    Up to £59.99

    Standard 1st class

    £3.95

    Manufactured and/or readymade handmade  items

    £60.00 and above

    Standard 1st class

    FREE

     

    Single handcrafted item

    Any

    Recorded signed for post

    £4.50

    Bespoke miniatures

    Any

    Recorded signed for post

    Variable

     

    All orders over £60 qualify for free standard UK postage, this does not include handcrafted items.

    For orders under £60 postage will be charged at the rate of £3.95 per order.

    Small Items

    In the event you wish to purchase tiny items that can be posted using UK large letter post please email me with your order details prior to purchase and I'll send you a paypal invoice with revised postage. 

    Postage options

    If you would like your items sent out via signed for post, 1st class or other please send an email requesting such prior to purchase and I will send you a revised paypal invoice.

    Handcrafted Items

    Please be advised that orders of handcrafted goods made to order will be dispatched within two days of their completion, once payment in full has been received.  You will be notified of an estimated completion date in a separate email. 

    It is advised that handcrafted miniatures are sent by recorded signed for post to avoid disappointment as they are not replaceable.  Single handcrafted miniatures and some selected miniatures are sent by recoded signed for post as standard at a cost of £3.95.  If you are ordering more than one handcrafted miniature and would like them to be sent via recorded signed for post please email prior to making your order. 

    Bespoke miniatures are always sent by recorded signed for post and you will be advised of the charges at the time of order.

     

    Out of Stock 

    Manufactured miniatures

    If an order is placed for a manufactured item that is later found to be out of stock, we will endeavour to replenish stock as soon as possible.  In the event that we are unable to source further stock within 14 days the customer will receive a full refund including any postage* paid. 

    *Where multiple items have been purchased in one transaction, refundable postage charges will be recalculated and will only be refunded where applicable.

     

    Handcrafted Miniatures 

    Each handcrafted miniature is carefully constructed to the highest standards and each handcrafted miniature is a ‘One Of A Kind’ creation OOAK for short.  Although similar miniatures may be created by the artist no two are completely alike, this is a natural aspect of OOAK creations.  

    All handcrafted/handmade products are art forms in their own right therefore please be aware that ‘perfection’ is down to personal interpretation and although every care is taken to ensure that every handcrafted miniature is made to the highest standards, occasionally there may be minor imperfections that are simply due to the nature of the art.  By purchasing a handcrafted miniature you are acknowledging the above statement and agreeing that you fully understand the nature of your purchase.

     

    Cancelation 

    14 Day Cancelation Policy

    You have the right to cancel your contract with us at any time before the expiry of 14 working days from the day after the date of delivery of the products. It is your responsibility to take reasonable care of the products until they are received by us. You will receive a full refund of the purchase price and the delivery charge but you must adhere to the 'returns procedure'.

    Exceptions to the right to cancel

    • Bespoke items created to customer's specific requirements. 
    • Fabric and trim cut to customer's measurements.
    • Personalized items that have been changed or modified to suit customer requirements.
    Please refer to our 'Returns Policy' for details of how to return items purchased from this Site.

    Teeny Tiny Tings reserves the right to cancel or refuse orders.

     

    Returns Policy 

    Return of unwanted or canceled items

    If you change your mind and wish to return an item you must ensure that the following conditions are met:
    You must contact us within 14 working days starting with the day after the delivery date.
    The item must be returned in salable condition with its original packaging intact.
    It is your responsibility to ensure that your returned items are in appropriate protective packaging.
    You must use signed for post to return the items.
    The return postages costs (as set out above) remain the responsibility of the customer.

    Return of damaged or faulty goods

    In the unfortunate instance that an item you receive is damaged or faulty you must report such items to Teeny Tiny Things within 48 hours of receipt after which you will be instructed to return the items including all original packaging.  All damaged and faulty good are inspected upon return.  For items deemed damaged or faulty a replacement will be sent out to you, in the event of a replacement not being available a full refund will be issued including postage costs where applicable*.

    Refunds can take up to 14 days to process and will be refunded to your paypal account.

    *Where multiple items have been purchased in one transaction costing less than £60, postage charges will not be refunded.

     

    Non Delivery 

    A receipt of posting is obtained for every item posted.

    In the unlikely event that your order fails to arrive please get in touch. 
    Although most items posted via Royal Mail will be delivered to you within 7 days, your goods are not considered lost until 15 working days have passed, 28 for oversees.

     

    Contact Details 

    Please include your order number if you are contacting us about a specific order.

    Teeny Tiny Things, 51 Marlborough Road, Irlam, Manchester, M44 6HJ

    Email: enquiries@teenytinythings.co.uk

    Tel: 07757 115677

    Business hours are between 10am and 5pm Monday to Friday at all other times you may contact us via email.  Please avoid leaving telephone messages as this can lead to loss of important information.

     

    Teeny Tiny Things' Website Disclaimer 

    The information contained in this website is for general information purposes only. The information is provided by Teeny Tinny Things and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
    In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

    Through this website you are able to link to other websites which are not under the control of Teeny Tiny Things. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

    Every effort is made to keep the website up and running smoothly. However, Teeny Tiny Things takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

     

    Copyright Notice 

    This website and its content is copyright of Teeny Tiny Things - © Teeny Tiny Things 2012.  All rights reserved.
    Any redistribution or reproduction of part or all of the contents in any form is prohibited.  You may not print or download to a local hard disk extracts for your personal and non-commercial use only.  You may not copy the content to individual third parties for their personal use.  You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.